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FAQ

FAQ Information

Select from some of our frequently asked questions & answers below. Simply click on the question to reveal the answer.

 


Orders & Shipping


Do you ship overseas?

Is Local Pickup An Option?

Can my item be delivered to a PO Box?

Does Someone Need To Be Home To Accept Delivery?

Does Your Postage Fee Include Insurance?

How Do I Track The Progress Of My Delivery?

How Long Will Delivery Take After Dispatch?

When Will My Order Be Dispatched?


Products


I bought a Urban Decor product some time ago. If I buy the same item now, will it be identical to the product I currently have?

What is Down?

What are Feathers?

What is Mulberry Silk?

What is Australian Wool?

What is a TOG rating?

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Warranty & Returns


What are your Warranty Terms and Conditions?

How Long Is Your Warranty?

What do I do if I have a problem?

 


Payments & Security


What Payment Methods Are Accepted?

Can I Pay For My Order Upon Delivery?

How Would I Go About Acquiring a Voucher Code?

If I purchase a Urban Decor product, will I be supplied with a Tax Invoice?

Is It Safe To Make Credit Card Payments Online?

 


General


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What is your ABN?