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Returns And Refunds

At Urban Decor, we are committed to providing our customers with quality products and excellent service. If for any reason you are not 100% satisfied, we are here to help you. If your item arrives damaged or you are not happy with your purchase, return it and we will either replace it or refund in full. Postage charges are also refunded.

 

Conditions of Returns


  1. Item(s) need to be returned within 30 days of purchase
  2. Returned in the original condition
  3. Returned in proper packaging

 

How to Return?


Returns are easy. Please note below steps:

  1. Email sales@urbandecor.com.au or call us on 1800 506 658 to request a refund or exchange. We will forward you our returns form and a reply paid sticker.
  2. Print the shipping label and attach it to your return parcel.
  3. Drop off your package at any Australia Post office (free of charge), or if it's small enough you can put it in a post box. Refunds are processed within 10 business days of receiving the return at our warehouse. You'll receive a confirmation email once your refund or exchange is completed.